Professional Overview
Accomplishments
Led billing platform divestiture supporting the $1.35B sale of approximately 500,000 customers across 5 states to Ziply Communications — overseeing full duplication of the billing stack, data segmentation, and rebranding of logos, telephone numbers, and web properties over an 18-month project, with 6 months of post-divestiture operational support.
Directed enterprise OS upgrade initiative across 25 applications and 400 servers — migrating to the highest supported OS versions (including RHEL major version upgrades requiring full server rebuilds and application migrations) and remediating hundreds of vulnerabilities through updated Java versions and current security patch eligibility
Served on Day One readiness team following the Verizon–Frontier acquisition, leading release night execution across 25 states — coordinating cross-functional teams, routing issues to application developers in real time, and holding back-out decision authority to protect production stability, with Day 30, 60, and 90 release milestones underway.
Led an 18-member support organization for 4 years, responsible for 70+ enterprise platforms comprising 150+ integrated applications and components running on Windows and Linux infrastructure — maintaining 99% annual uptime leveraging Dynatrace observability, while overseeing deployments, disaster recovery, PCI audit support, and crisis response.
Led three specialized billing operations teams (16 Senior System Analysts and 2 Managers) responsible for processing nearly 40 million usage records and $10M in monthly revenue — overseeing correction of 30,000–40,000 usage errors per month, 300–350 table audits per month validating 100,000+ table entries before production billing cycles, and a development team carrying 20–30 concurrent projects per month delivering tools and data used daily across Product, Testing, Senior Management, and Regulatory teams.
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Senior IT operations leader focused on stabilizing complex enterprise systems, leading high-performing support organizations, and preparing technology environments for the next generation of automation and AI-driven change.
Executive Summary
I specialize in maintaining reliability across large-scale, mission-critical enterprise platforms in compliance- driven environments. I lead teams that balance operational excellence with continuous improvement, using metrics, automation, and disciplined incident management to reduce risk and increase system resilience.
My work sits at the intersection of infrastructure, middleware, and application support, where clear communication and calm leadership are essential.
I actively focus on how AI and automation can enhance operational decision-making while maintaining reliability and security in enterprise environments.
Leadership & Operational Philosophy
I build IT organizations around reliability, accountability, and continuous learning. My leadership approach emphasizes servant leadership, measurable outcomes, and collaboration across engineering, infrastructure, and business teams.
I focus on building systems and teams that scale — environments where processes are repeatable, knowledge is shared, and operational excellence becomes part of the culture and systems can scale without increasing risk.
Technology Focus Areas
My experience spans enterprise application ecosystems, including API and middleware platforms, observability and logging frameworks, and high-availability operational environments supporting mission-critical enterprise applications. I work closely with teams supporting Windows and Linux platforms, disaster recovery strategies, and production incident management.