Professional Overview
Senior IT operations leader focused on stabilizing complex enterprise systems, leading high-performing support organizations, and preparing technology environments for the next generation of automation and AI-driven change.
Executive Summary
I specialize in maintaining reliability across large-scale, mission-critical enterprise platforms in compliance- driven environments. I lead teams that balance operational excellence with continuous improvement, using metrics, automation, and disciplined incident management to reduce risk and increase system resilience.
My work sits at the intersection of infrastructure, middleware, and application support, where clear communication and calm leadership are essential.
I actively focus on how AI and automation can enhance operational decision-making while maintaining reliability and security in enterprise environments.
Leadership & Operational Philosophy
I build IT organizations around reliability, accountability, and continuous learning. My leadership approach emphasizes servant leadership, measurable outcomes, and collaboration across engineering, infrastructure, and business teams.
I focus on building systems and teams that scale — environments where processes are repeatable, knowledge is shared, and operational excellence becomes part of the culture and systems can scale without increasing risk.
Technology Focus Areas
My experience spans enterprise application ecosystems, including API and middleware platforms, observability and logging frameworks, and high-availability operational environments supporting mission-critical enterprise applications. I work closely with teams supporting Windows and Linux platforms, disaster recovery strategies, and production incident management.
Accomplishments
Led billing tables conversion supporting the Ziply Communications divestiture, ensuring accurate billing configuration, rebranding, and operational continuity.
Directed enterprise operating system upgrades across application support teams, reducing operational and security risk.
Served on Day One readiness team following the Verizon–Frontier acquisition, enabling cross-system service offerings at launch.
Led an 18-member support organization responsible for hundreds of Windows and Linux applications, overseeing deployments, disaster recovery, PCI audit support, and crisis response.
Analyzed long-distance error correction activities to optimize revenue recovery versus staffing costs.
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